elitebet Responsible Gaming — Play Smart, Stay Safe

elitebet believes that betting and gaming should be an enjoyable, recreational activity. For the overwhelming majority of Bangladesh players, that is exactly what it is. However, elitebet also recognises that for a small number of people, gambling can develop into a problem with serious personal and financial consequences. That is why responsible gaming is not a box-ticking exercise at elitebet — it is a foundational part of how the platform is designed and operated.

elitebet's responsible gaming framework is built around three principles: prevention, which means providing clear information and practical tools before problems develop; early intervention, which means monitoring player behaviour for patterns that may indicate distress and reaching out proactively; and support, which means ensuring that any player who recognises they have a problem can access help quickly, easily, and without judgement.

Every feature described on this page is available free of charge to all registered elitebet players. No player is required to justify a request to set a limit, take a time-out, or self-exclude. Our team will process all such requests promptly and without question. The decision to manage your play is always respected and always supported.

elitebet is strictly an adult platform. Registration, access to casino games, sports betting markets, and all other services provided by elitebet are available exclusively to individuals who are 18 years of age or older. This age restriction is absolute and non-negotiable. There are no exceptions for parental consent, supervised play, or trial access.

Age Verification: All new elitebet accounts are subject to age verification as part of the standard Know Your Customer (KYC) process. Players may be required to submit a copy of their National Identity Card (NID), passport, or other government-issued identification document confirming their date of birth. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended immediately and any funds in the account held pending investigation.

Protecting Minors: If you share a device with family members under the age of 18, elitebet strongly recommends that you log out of your elitebet account after every session and enable device-level parental controls to prevent minors from accessing gambling content. elitebet accepts no liability for underage access that occurs as a result of a registered player sharing their login credentials with a minor.

• Do not share your elitebet account username or password with any other person.
• Do not allow anyone under 18 to use your device while your elitebet session is active.
• If you suspect that a minor has accessed an elitebet account, contact support immediately at [email protected].
• elitebet reserves the right to request re-verification of age at any point during an account's lifetime if there is any reason to doubt the account holder's age.

One of the most effective responsible gaming tools available at elitebet is the ability to set a personal deposit limit. A deposit limit caps the total amount of money you can transfer into your elitebet account over a specified time period, regardless of your available balance with your bKash, Nagad, Rocket, or bank account.

How Deposit Limits Work: You can set a daily, weekly, or monthly deposit limit from within your elitebet account settings at any time. Once your chosen limit is reached, any further deposit attempts will be declined until the limit period resets. The reset occurs at midnight Bangladesh Standard Time (UTC+6) on the first day of the new period.

Reducing vs Increasing Limits: Reducing your deposit limit takes effect immediately — the new lower limit applies as soon as you confirm the change. This is intentional: reducing a limit should never require a waiting period, because the purpose is to apply a restriction quickly. Increasing a deposit limit, however, is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This gives you time to reflect on your decision before additional funds can be deposited.

• Deposit limits can be set in Bangladeshi Taka (BDT) denominations.
• You may set limits across all three periods simultaneously (daily, weekly, and monthly) — elitebet will enforce the most restrictive applicable limit at any given time.
• If your monthly limit would be exceeded before your weekly limit, the monthly limit takes precedence.
• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card payments are all counted toward the same limit.

A time-out is a short-term account suspension that gives you a break from betting and gaming without the permanence of full self-exclusion. Time-outs are an important tool for players who feel they are spending too much time on elitebet, want a brief pause to reassess their gambling habits, or are going through a period of personal stress where gambling should be avoided.

Available Time-Out Durations: elitebet offers the following time-out periods, which you can activate from your account settings or by contacting support:

• 24 Hours — a one-day break, useful after a frustrating or emotionally charged session.
• 48 Hours — a two-day pause to reset perspective.
• 7 Days (One Week) — a full week away from all elitebet services.
• 30 Days (One Month) — a substantial break to evaluate your relationship with gambling over a meaningful period.

What Happens During a Time-Out: While a time-out is active, your elitebet account is suspended. You cannot log in, place bets, play casino games, or make deposits. Your existing account balance is preserved and will remain available to you when the time-out expires. You will not receive any promotional emails, bonus notifications, or marketing communications during the time-out period.

Time-Out vs Self-Exclusion: A time-out is a temporary measure that lifts automatically when the chosen period ends. If you feel that a short break is not sufficient and that you need a longer, more structured period away from gambling, self-exclusion (described in the next section) is the more appropriate option. elitebet support can advise you on which tool is most suitable for your situation.

Self-exclusion is elitebet's most comprehensive responsible gaming tool. It is designed for players who recognise that gambling has become, or is at risk of becoming, a problem and who want to prevent themselves from accessing the elitebet platform for an extended period. Self-exclusion is a serious and significant step, and elitebet's team will support you through the process without judgement.

Available Self-Exclusion Durations:

• 6 Months — the minimum self-exclusion period available at elitebet.
• 1 Year — a full twelve-month exclusion period.
• 2 Years — a two-year exclusion for those who want a substantial long-term break.
• Permanent — a permanent, irrevocable closure of your elitebet account. This cannot be reversed under any circumstances.

What Self-Exclusion Means: During the self-exclusion period, your elitebet account is fully suspended. You cannot log in, place bets, or access any games. elitebet will remove you from all marketing lists and will not send you any promotional communications for the duration of the exclusion. Any withdrawable balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) upon request.

After Self-Exclusion Ends: For time-limited self-exclusions (6 months, 1 year, 2 years), your account will not automatically reactivate when the period ends. You must actively contact elitebet support to request reactivation, which includes a mandatory review and a 24-hour reflection period. Permanent self-exclusion cannot be reversed, and any reactivation request for a permanently excluded account will be declined.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop gambling problems do not initially realise that their behaviour has crossed from entertainment into something more harmful. Awareness is the first step toward getting help. The following signs may indicate that gambling is becoming a problem for you or someone you know.

If you recognise any of the warning signs in the left column above, please do not wait before seeking help. Speaking to elitebet support is a private, confidential, and judgement-free first step. Our team can activate a time-out or self-exclusion immediately and can point you toward professional support resources available to Bangladesh players.

elitebet is committed to connecting Bangladesh players with appropriate support resources if gambling becomes a problem. Our support team is trained to handle responsible gaming conversations with sensitivity, confidentiality, and care. No player will ever be made to feel embarrassed or judged for raising a concern about their gambling behaviour.

Contacting elitebet Responsible Gaming Support: The fastest way to access responsible gaming assistance is through the elitebet live chat service, available 24 hours a day, 7 days a week including Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). Alternatively, email our support team at [email protected] with "Responsible Gaming" in the subject line. Our team will respond within 4 hours in Bangladesh Standard Time (UTC+6).

What Our Support Team Can Do:

• Activate a time-out or cooling-off period on your account immediately.
• Process a self-exclusion request for any duration up to and including permanent exclusion.
• Set or lower deposit, loss, or session time limits on your behalf.
• Provide information about your betting history and account activity to help you understand your gambling patterns.
• Process a withdrawal of any funds remaining in your account if you are closing or suspending your account.
• Discuss your concerns in a private, confidential conversation without any pressure to continue gambling.

Talking to Someone Outside elitebet: Sometimes it helps to speak with someone completely independent of the gambling platform. If you feel that your gambling is seriously affecting your life, your finances, or your relationships, we encourage you to reach out to a trusted family member, a close friend, or a community counsellor in your area across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Speaking openly with someone you trust can be an important first step toward recovery.

The table below provides a consolidated reference of all responsible gaming tools available to elitebet players. All tools are available at no cost and can be activated at any time through your account settings or by contacting support.