elitebet is committed to protecting the privacy and personal data of every player registered on our Bangladesh betting platform. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and what rights you hold over your own data at all times.
The six points below summarise elitebet's core privacy commitments to Bangladesh players. The complete legal text for each area follows in the sections beneath. Where any summary conflicts with the full text, the full legal text takes precedence.
elitebet collects only the personal data strictly necessary to operate your account, process your bKash and Nagad transactions, verify your identity, and comply with applicable anti-money laundering obligations. We do not collect data we have no lawful reason to hold.
All data transmitted between your device and the elitebet platform — including login credentials, payment details, and personal information — is protected by 256-bit SSL (Secure Socket Layer) encryption. Data at rest in elitebet's systems is stored using industry-standard encryption protocols.
elitebet does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing organisations. Data shared with third parties is limited to what is necessary for payment processing, identity verification, fraud prevention, and game provision services.
You have the right to access the personal data elitebet holds about you, to request corrections to inaccurate data, to request deletion of your data subject to legal retention requirements, and to object to certain types of data processing. All requests are handled within 30 days.
elitebet uses cookies and similar tracking technologies only for purposes that are clearly described in this Privacy Policy. Strictly necessary cookies are used to keep you logged in and maintain your session. Analytics cookies help us improve the platform experience for Bangladesh players.
For any privacy-related question, data access request, or complaint, Bangladesh players can contact the elitebet Data Privacy team directly at [email protected]. Our team operates in Bangladesh Standard Time (UTC+6) and responds to all privacy enquiries within 4 hours.
elitebet collects personal data from you in the course of registering an account, using our betting and gaming services, making deposits and withdrawals, and communicating with our support team. The categories of personal data we collect are described below.
Identity & Contact Data: When you register an elitebet account, we collect your full legal name, date of birth, gender, residential address within Bangladesh (including district, division, and postcode), mobile phone number, and email address. This data is required to create and administer your account, to verify your identity, and to communicate with you about your account activity.
Financial & Transaction Data: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, we collect your registered mobile wallet number or bank account details, transaction reference numbers, and the history of all deposits and withdrawals made on your elitebet account. We do not store full card numbers on our servers — card payment data is processed directly by our certified payment processing partners.
Identity Verification (KYC) Documents: Where required by our Know Your Customer (KYC) process, we collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, and supporting documents such as a utility bill or bank statement confirming your address in Bangladesh.
Technical & Device Data: When you access the elitebet platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and the URL of the page you visited immediately before accessing elitebet. This data is used for security monitoring, fraud detection, and platform optimisation.
Betting & Gaming Activity Data: We maintain a full record of your betting history on elitebet, including all sports bets placed on cricket, football, kabaddi, and other markets, all casino game sessions (Dragon Tiger, Live Baccarat, Live Roulette, Live Blackjack), all slot game sessions (including Midas Fortune and other titles), wagers placed, outcomes, and bonus usage. This data is retained for regulatory, fraud prevention, and responsible gaming purposes.
elitebet processes your personal data only for the lawful purposes described in this section. We do not use your personal data for purposes beyond those listed here without first providing you with notice and, where required, obtaining your consent.
elitebet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your personal data may be shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Service Providers: To process your deposits and withdrawals, elitebet shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the relevant card processing networks (Visa, Mastercard). These providers are contractually obligated to process your data only for the purpose of executing your payment transactions and are not permitted to use your data for their own purposes.
Identity Verification Partners: Where elitebet uses third-party KYC verification services to validate identity documents submitted by Bangladesh players, your verification documents and personal details are shared with those providers under strict data processing agreements. Verification data is used solely for the purpose of confirming your identity.
Game Technology Providers: To deliver live casino games, slot titles, and sports betting markets, elitebet works with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player session data (such as a pseudonymous player ID and game session records) in order to deliver their games correctly. They do not receive your full identity or financial details.
Fraud Prevention & Security Services: elitebet may share data with specialist fraud prevention and cybersecurity service providers for the purpose of detecting and preventing fraudulent account activity, money laundering, and platform abuse. These providers act as data processors under our instruction.
elitebet uses cookies and similar tracking technologies on the platform to enable core functionality, improve performance, and understand how Bangladesh players interact with the site. This section explains what cookies we use and why.
Strictly Necessary Cookies: These cookies are essential for the elitebet platform to function correctly. They maintain your login session so that you remain authenticated as you navigate between pages, store your language and display preferences, and ensure that the betting interface operates as intended. Strictly necessary cookies cannot be disabled without preventing you from using the platform.
Performance & Analytics Cookies: elitebet uses analytics cookies to collect anonymised information about how players navigate the platform — for example, which game categories are visited most frequently, how long players spend on specific pages, and which features generate the most engagement. This data is used in aggregate form to improve the platform experience for all Bangladesh players. No individual player is identified through analytics data.
Functional Cookies: Functional cookies remember choices you have made on the elitebet platform, such as your preferred deposit method (bKash, Nagad, etc.), your display settings, and any responsible gaming limits you have configured. These cookies improve the convenience of your platform experience.
Security Cookies: elitebet uses security cookies to help detect and prevent fraudulent account access. These cookies support our multi-device login monitoring and help identify unusual account activity patterns that may indicate unauthorised access.
elitebet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. The key security measures in place for the protection of Bangladesh players' data are described below.
Encryption in Transit: All data transmitted between your browser or mobile device and the elitebet platform is encrypted using 256-bit SSL/TLS (Transport Layer Security) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
Encryption at Rest: Sensitive personal data stored in elitebet's database systems — including identity verification documents, payment method details, and account credentials — is stored in encrypted form using industry-standard encryption algorithms. Encryption keys are managed separately from the encrypted data.
Access Controls: Access to systems that hold player personal data is restricted to elitebet staff and service providers who have a legitimate need to access that data in the course of their authorised duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data security training.
Intrusion Detection & Monitoring: elitebet's infrastructure is monitored continuously for security threats, unusual traffic patterns, and potential intrusion attempts. Automated alerting systems are in place to escalate potential security incidents for rapid investigation and response.
elitebet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of personal data held by elitebet.
Account & Identity Data: Your name, date of birth, contact details, and identity verification documents are retained for the duration of your active account relationship with elitebet, and for a minimum of five (5) years following the closure of your account. This retention period reflects our obligations under applicable anti-money laundering and financial record-keeping requirements.
Transaction & Financial Records: Records of all deposits, withdrawals, and bet settlements on your elitebet account are retained for a minimum of seven (7) years from the date of each transaction. This retention period is set in accordance with standard financial record-keeping obligations applicable to payment service operations.
Communications Data: Records of your support interactions with elitebet (including live chat transcripts and email correspondence) are retained for a period of three (3) years from the date of the communication, unless a longer retention period is required in connection with an open dispute or legal matter.
Technical & Log Data: Server logs, IP address records, and device access logs are retained for a period of twelve (12) months from the date of collection, after which they are securely deleted or anonymised.
As a player on the elitebet platform, you hold specific rights over the personal data we hold about you. elitebet is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our support team at [email protected]. We will respond to all valid privacy rights requests within thirty (30) days of receipt.
Right of Access: You have the right to request a copy of all personal data that elitebet holds about you. Upon receipt of a verified request, elitebet will provide you with a structured summary of the data categories held, the purposes for which they are processed, and the third parties with whom your data has been shared.
Right to Rectification: If any personal data held by elitebet is inaccurate or incomplete, you have the right to request that it be corrected. You may update your own contact details directly within your elitebet account settings. For corrections to identity documents or date of birth, please contact support and submit updated documentation.
Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (in cases where consent is the legal basis), or where you object to processing and there is no overriding legitimate interest. Note that certain data must be retained to comply with legal obligations even following an erasure request, and elitebet will clearly explain what can and cannot be deleted.
Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of elitebet's legitimate interests. Upon receipt of a valid objection, elitebet will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how elitebet has handled your personal data, please contact our support team using the details below. Our privacy team operates in Bangladesh Standard Time (UTC+6) and endeavours to respond to all privacy-related communications within four (4) hours.
Email: All privacy enquiries, data access requests, and complaints should be directed to [email protected]. Please include "Privacy Request" or "Data Complaint" in the subject line of your email, along with the name and mobile number registered on your elitebet account, so that we can locate your records promptly.
Live Chat: For less formal privacy queries — for example, a question about which cookies are used on a particular page, or how to update your marketing preferences — you may raise these via the elitebet live chat service, which is available twenty-four hours a day, seven days a week, including Bangladesh public holidays.
elitebet will acknowledge receipt of all formal privacy complaints within 48 hours and aim to provide a substantive response within 30 days. Where an investigation is complex and requires additional time, elitebet will notify you of the extended timeline and provide regular updates on progress.
If you are not satisfied with elitebet's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection or consumer protection authority in your jurisdiction. elitebet will cooperate fully with any such regulatory enquiry.
Your personal data is secure at elitebet. Enjoy cricket betting, live casino games, and instant bKash withdrawals knowing that your privacy is our priority. 18+ only. Play responsibly.